Return & Refund Policy
At Gaming Mart, we aim to ensure complete customer satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged or defective. This Return & Refund Policy explains the conditions under which you can request a return, replacement, or refund. By placing an order on our website, you agree to the terms outlined in this policy. We encourage all customers to read this policy carefully before making a purchase.
Eligibility for Returns and Replacements
You may request a return or replacement within 7 days of delivery if the product you received is damaged, defective, incorrect, or significantly different from the description shown on our website. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received, along with all accessories, manuals, and invoice. Products that are physically damaged due to misuse, improper handling, or unauthorized repairs will not be eligible for return or replacement. Certain items such as downloadable software, digital products, and clearance or sale items may not be eligible for returns unless explicitly stated.
Return Process and Refund Method
To initiate a return or replacement, please contact our customer support team through the Contact Us page on our website with your order number, product details, and clear images or videos showing the issue. Once your request is approved, we will provide instructions for returning the product. After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. In case of replacements, a new product will be shipped to you after successful verification.
Shipping Costs, Cancellations, and Policy Updates
Shipping charges for returning a product may be borne by the customer unless the return is due to a defective, damaged, or incorrect item delivered by Gaming Mart. Order cancellations are accepted only if the order has not yet been dispatched from our warehouse. Once an order is shipped, it cannot be canceled, and customers must follow the return process instead. Gaming Mart reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and customers are advised to review this policy periodically. For any questions regarding returns, refunds, or cancellations, please contact us through our Contact Us page.
Contact Us
For any privacy-related questions or concerns, contact us at:
📧 Email: support@gamingplanet.in
📞 Phone: 8858856019
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